Whether you’re a teacher or an administrator, one of the
most stressful (and inevitable) aspects of your job is dealing with angry
parents. Keep this eight-page, full-colour quick reference guide handy and
you’ll always be prepared with strategies that help you keep the emphasis on
being proactive rather than reactive.
This resource explains the importance of giving parents
what they want and developing a repertoire of approaches for defusing parents.
It also addresses ways to assess the parent culture in your school, cultivate
the art of straight talk, and deal with problems in a timely manner.